Privacy Policy

Effective Date: 30 June 2026

1. About Us

This Privacy Policy applies to Open Door Getaways, based in Coolum Beach, Queensland, Australia.

We manage short-term holiday rental properties and provide property management services.

We are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Residential address

• Property address (for owners or bookings)

• Identification details (where required for bookings or verification)

• Payment information (processed via third-party providers, not stored by us)

• Booking and enquiry details

• Communication history

• Website usage data including cookies, IP address, and analytics data

3. How We Collect Information

We collect information when you:

• Submit an enquiry via our website

• Make a booking or request information

• Contact us by email or phone

• Enter into a property management agreement

• Interact with our website

• Use third-party booking platforms connected to our services

4. Why We Collect and Use Information

We use personal information to:

• Provide holiday rental and property management services

• Respond to enquiries and communicate with you

• Process bookings and payments through third-party providers

• Manage properties and guest stays

• Improve our website and services

• Send service updates or marketing (where permitted)

• Comply with legal and taxation obligations

5. Disclosure of Information

We do not sell personal information.

We may share information with trusted third parties including:

• Booking platforms and property management systems

• Payment processors

• Website hosting providers

• Email and communication systems

• Accounting and bookkeeping software

• Cleaning, maintenance, and operational service providers

• Analytics and marketing tools such as Google Analytics or Meta Pixel

6. Overseas Disclosure

Some third-party providers may store or process data outside Australia, including in the United States or other countries where cloud services operate.

By using our services, you acknowledge and consent to this where required.

7. Cookies and Analytics

We use cookies and analytics tools to:

• Understand website traffic and usage

• Improve user experience

• Support marketing and performance tracking

You can disable cookies in your browser settings, however some website features may not function correctly.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no online system is completely secure.

9. Access and Correction

You may request access to or correction of your personal information by contacting us.

10. Complaints

If you have a privacy concern, please contact us and we will respond within a reasonable timeframe, usually within 30 days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Contact Us

Open Door Getaways
Coolum Beach QLD 4573
Australia

Email: hello@opendoorgetaways.com.au
Phone: 0439 496 920

Terms and Conditions

Effective Date: 30 June 2026

1. Use of Website

By using this website, you agree to use it only for lawful purposes and in a way that does not harm or disrupt the website or our services.

We may restrict access to the website at any time without notice.

2. Services

Open Door Getaways provides holiday rental management services including:

• Property listing and marketing

• Guest booking coordination

• Communication and support

• Cleaning and maintenance coordination

• Owner reporting and management services

Services are subject to individual agreements with property owners or booking platforms.

3. Bookings and Third Parties

Bookings may be made through third-party platforms such as Airbnb or Booking.com.

Those platforms have their own terms and conditions which also apply.

We are not responsible for platform outages, pricing errors, or system issues outside our control.

4. Information Accuracy

We aim to keep all website information accurate, but:

• Property details may change

• Availability is not guaranteed in real time

• Images may not always reflect current conditions

• Errors may occur and will be corrected if identified

5. Payments

Payments may be processed through third-party providers.

We do not store full payment card details.

Refunds, deposits, and cancellation terms depend on the booking platform or individual agreement.

6. Cancellations

Cancellation terms vary depending on the booking method or property agreement.

These will be clearly provided at the time of booking or confirmation.

7. Intellectual Property

All website content, including text, branding, images, and design, is owned by Open Door Getaways unless otherwise stated.

You may not reproduce or use content without written permission.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, availability, or privacy practices.

9. Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential loss

• We do not guarantee uninterrupted website access

• We are not responsible for third-party services or platforms

Nothing in these Terms excludes your rights under Australian Consumer Law.

10. Australian Consumer Law

Nothing in these Terms limits your rights under the Competition and Consumer Act 2010 (Cth).

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time. The latest version will always be published on our website.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.

14. Contact Us

Open Door Getaways
Coolum Beach QLD 4573
Australia

Email: hello@opendoorgetaways.com.au
Phone: 0439 496 920

Property Rules

1. Parties

1. Owner/Host: Owner of the property

2. Authorised Co-host/Agent: Open Door Getaways

3. Guest: Primary Guest - individual who made the booking

2. Platform primacy (Platform terms prevail)

2.1 The booking is made through a booking platform and is governed by the reservation terms, the listing rules, and booking platform policies (including cancellation/refunds and damage claims).
2.2 This document supplements the booking platforms terms and applies only to the extent it is consistent with them. If there is any inconsistency, the booking platforms terms and policies prevail.

3. Agency and co-host protection (no personal liability)

3.1 The Agent signs and acts only as the Host’s authorised agent for the limited purpose of communicating and administering house rules and guest acknowledgements.
3.2 The Guest acknowledges and agrees that:

• (a) the Agent is not the owner of the Property and is not personally providing accommodation;

• (b) the Agent does not assume personal liability for the Host’s obligations or any condition of the Property; and

• (c) any claim the Guest may have relating to the booking, accommodation, refunds, or cancellations is to be pursued via %platform% and/or the Host, not against the Agent personally, except to the extent of the Agent’s own proven wilful misconduct.

4. Term / check-in / check-out

4.1 The occupancy commences on the date of check in at 3pm and ceases on the date of check out at 10am, unless otherwise agreed in writing.
4.2 This is short-stay / holiday occupancy only and is not intended to create a residential tenancy.

5. Occupancy limit and visitors

5.1 Occupancy is limited to the number of guests on the listing description.
5.2 No additional visitors are permitted without prior written approval via the booking platform messaging.
5.3 Breach of this clause is a material breach.

6. No parties / no disruptive gatherings

6.1 No parties, events, or disruptive gatherings are permitted at any time.
6.2 Quiet hours apply between 10:00 pm and 7:00 am.
6.3 Fireworks are prohibited.
6.4 If the Host reasonably believes a disruptive gathering is occurring or imminent, the Host/Agent may require it to cease immediately and may contact the booking platform for support and/or security/police if required for safety or to prevent a breach of the peace.

7. Smoking, pets, and lawful use

7.1 No smoking inside the Property.
7.2 No unauthorised pets. Approved assistance animals are not “pets” but must be disclosed before arrival.

7.3 Pets must remain outside and off all furniture at all times
7.4 The Property must not be used for any unlawful purpose.

8. Care of premises; damage; additional cleaning

8.1 The Guest must keep the Property reasonably clean and secure (including locking doors/windows when away and on departure).
8.2 The Guest is responsible for damage beyond fair wear and tear caused by the Guest or their invitees.
8.3 If additional cleaning is reasonably required due to the Guest’s use (beyond the standard cleaning included in the booking), the Guest is responsible for the reasonable cost of that additional cleaning, supported by evidence (photos/invoice/receipt).
8.4 No automatic forfeiture: The Host/Agent will not impose automatic penalties. Claims (damage/extra cleaning/missing items) will be pursued through %platform% Resolution Centre where applicable, supported by evidence.

9. Maintenance issues

9.1 The Guest must promptly report any damage, safety hazard, or maintenance issue to the Host/Agent via phone, email or booking platform messaging.
9.2 The Host will use reasonable efforts to address issues, noting that urgent trades availability may vary.

10. Access / entry (lawful and reasonable)

10.1 The Host/Agent may enter the Property:

• (a) in an emergency;

• (b) to carry out urgent repairs; or

• (c) at a mutually agreed time on reasonable notice for inspection/maintenance where reasonably required.
  10.2 The Host/Agent will not lock out or attempt to remove the Guest by force.

11. Pool / recreation (risk allocation—ACL-safe)

11.1 If the Property has a pool or recreational facilities, the Guest uses them at their own risk and must supervise children at all times.
11.2 Nothing in this document excludes liability for negligence that cannot lawfully be excluded or limits consumer guarantees that cannot be excluded under law.

12. Breach and termination (handled through %platform% and lawful processes)

12.1 If the Guest materially breaches these rules, the Host/Agent may require immediate compliance and may request booking platform to cancel/terminate the reservation and assist with removal where appropriate.
12.2 The Guest acknowledges that breaches may result in removal from the Property in accordance with the booking platform processes and lawful requirements.
12.3 No “no refund” promise: Any refund outcome is governed by the booking platform's terms/policies and the listing’s cancellation settings.

13. Cancellations and refunds

13.1 Cancellations, alterations, and refunds are governed by the booking platform’s reservation, the listing cancellation policy, and booking platform policies. This document does not override those settings.

14. Governing law

14.1 This document is governed by the laws of Queensland, Australia.

15. Entire agreement (limited)

15.1 This document forms part of the booking arrangements only as a supplement to booking platforms’s terms and the listing house rules.